Shipping policy

Welcome to Diva. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic Shipping: 2–7 business days
  • International Shipping: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (when available). You can use this tracking information to monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. Diva is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item(s) and packaging so we can assist you promptly.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to local regulations or carrier limitations.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Thank you for shopping with Diva!